Terms of Service

1. Introduction and Acceptance

Welcome to Dions! These Terms of Service ("Terms", "Agreement") govern your use of our website pizza-dions.click and our food delivery and catering services. By accessing our website, placing orders, or using our services, you agree to be bound by these Terms.

1.1 Agreement to Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

1.2 Eligibility Requirements

• You must be at least 18 years of age to place orders or use our services
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and truthful information when creating accounts or placing orders
• You are responsible for maintaining the confidentiality of your account credentials

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Modified" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company", "We", "Us", "Our" refers to Dions, operating from 7 Rue du Don-de-Dieu, Québec, QC G1K 3Z6, Canada
• "User", "You", "Your" refers to any individual or entity using our services
• "Services" includes our food preparation, delivery, catering, and related services
• "Content" refers to all text, images, videos, and other materials on our website
• "Website" refers to pizza-dions.click and all associated subdomains
• "Order" refers to any food or beverage purchase made through our services

3. Use of Services

3.1 Permitted Use

You may use our services for the following purposes:

• Personal, non-commercial food ordering and dining
• Legitimate business catering needs
• Browsing our menu and restaurant information
• Contacting us for customer service inquiries
• Participating in promotional activities as permitted

3.2 Prohibited Use

You are strictly prohibited from:

• Using our services for any illegal or unauthorized purpose
• Attempting to gain unauthorized access to our systems or user accounts
• Distributing malware, viruses, or harmful code
• Engaging in fraudulent activities or identity theft
• Harassing, intimidating, or threatening our staff or other customers
• Posting false reviews or misleading information
• Interfering with the proper functioning of our website or services
• Using automated tools to scrape our website or place orders
• Violating any applicable local, state, or federal laws

4. User Accounts

4.1 Account Creation

To access certain features of our services, you may need to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Choose a secure password and keep it confidential
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. Notify us immediately if you suspect any unauthorized use of your account.

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities. You may close your account at any time by contacting us at [email protected].

5. Products and Services

5.1 Food Safety and Quality Standards

5.2 Menu and Pricing

• Menu items and prices are subject to change without notice
• All prices are in USD and include applicable taxes where required
• We strive to maintain accurate product descriptions but cannot guarantee complete accuracy
• Seasonal availability may affect menu offerings

5.3 Allergen Information

5.4 Order Processing

• Orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee fulfillment
• Minimum order requirements may apply for delivery

5.5 Delivery Terms

• Delivery is available within designated service areas only
• Estimated delivery times are approximate and not guaranteed
• Delivery fees may apply based on distance and order size
• Temperature-sensitive items will be handled with appropriate care
• Recipients must be available to receive deliveries at the specified address

5.6 Payment Terms

• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and other approved payment methods
• All transactions are processed securely
• Tips for delivery drivers may be added to orders

5.7 Cancellation and Modification Policy

• Orders may be cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be cancelled
• Modifications to orders must be requested immediately after placement
• Refunds are subject to our refund policy detailed in our Refund Policy

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, recipes, and software, is the property of Dions or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or display our content commercially
• Create derivative works based on our content
• Use our trademarks or logos without permission
• Reverse engineer our software or systems

6.3 User Content License

By submitting content to our website (reviews, photos, comments), you grant us a worldwide, royalty-free license to use, reproduce, and display such content for business purposes.

7. User Content and Conduct

7.1 User-Generated Content

You may submit reviews, photos, and other content to our website. By doing so, you represent that:

• You own or have permission to use the content
• The content does not violate any laws or third-party rights
• The content is accurate and not misleading

7.2 Prohibited Content

You may not submit content that:

• Is false, defamatory, or misleading
• Violates intellectual property rights
• Contains harmful or malicious code
• Is offensive, discriminatory, or harassing
• Promotes illegal activities

7.3 Content Moderation

We reserve the right to monitor, edit, or remove user content that violates these Terms or is otherwise objectionable. We are not obligated to monitor all user content.

8. Disclaimers

8.1 Service Availability

Our services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service and may experience downtime for maintenance or technical issues.

8.2 Food Quality and Satisfaction

While we strive to maintain consistent quality, food preparation may vary. We cannot guarantee that our food will meet your personal taste preferences or dietary requirements beyond disclosed ingredients.

8.3 Third-Party Content

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties.

8.4 Health and Medical Disclaimer

Our food products are not intended to diagnose, treat, cure, or prevent any disease. Consult healthcare professionals for dietary advice if you have medical conditions or special dietary needs.

9. Limitation of Liability

9.1 Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific order giving rise to the claim.

9.2 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business interruption
• Emotional distress or personal injury (except as required by law)
• Third-party claims or actions

9.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dions, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of third-party intellectual property rights
• Content you submit to our website
• Your negligent or wrongful conduct

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. These links are provided for convenience only. We do not:

• Endorse or recommend third-party services
• Control third-party content or practices
• Accept responsibility for third-party terms or policies
• Guarantee the availability or accuracy of third-party services

Your interactions with third parties are solely between you and them. Please review their terms and privacy policies before engaging with third-party services.

12. Account and Service Termination

12.1 Our Right to Terminate

We may suspend or terminate your access to our services immediately and without notice if:

• You violate these Terms or our policies
• You engage in fraudulent or illegal activities
• Your conduct threatens the safety of our staff or other customers
• You repeatedly fail to pay for orders
• We cease operations or modify our service areas

12.2 Effect of Termination

Upon termination:

• Your right to use our services ends immediately
• You remain liable for any outstanding obligations
• We may delete your account and associated data
• Survival provisions of these Terms remain in effect

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Canada and the Province of Quebec, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal disputes arising from these Terms or our services shall be resolved in the courts of Quebec, Canada. You consent to the personal jurisdiction of these courts.

13.3 Dispute Resolution Process

Before initiating formal legal proceedings, we encourage you to contact our customer service team at [email protected] to resolve disputes informally. We are committed to working with you to find fair solutions.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect:

• Changes in applicable laws or regulations
• Updates to our services or business practices
• Enhanced security or privacy protections
• Clarifications or corrections to existing terms

Material changes will be announced through our website and email notifications to registered users. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dions regarding our services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

We may assign or transfer our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our written consent.

15.5 Survival

Provisions relating to intellectual property, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.